Speedy Flow for customer support teams

Clear replies, at the speed of your voice

Tickets, chats, emails, WhatsApp messages: dictate your replies and Speedy Flow writes them cleanly, in the right tone, with your go-to procedures one word away.

Download for Mac

Free to start · Available on Mac

A woman dictating a message to her computer in a café

You say“uh, tell the customer how to reset their password from the app”

It's written in your ticketing toolTo reset your password, open the app, tap “Forgot password” and follow the link we email you.

The queue

Every customer is waiting for an answer. Your voice is faster than your fingers.

Dictating is about five times faster than typing. Over a day of tickets, that's hours less typing, and more attention for the customer.

Use cases

Your support day, with less keyboard

Speedy Flow writes in your ticketing tool, your inbox and your chat, just like in any other app.

01 · Tickets and emails

A polished reply, even when you talk fast

Explain the fix the way you would on the phone. Hesitations disappear, punctuation is added, and the Speed for your ticketing tool gives the text a professional, polite tone.

Speeds: a style instruction for each app
The “Professionnel” (Professional) Transformation for a delicate message

You say“sorry about the delay on the order, um, it shipped yesterday, you'll get the tracking number by email today, and uh, we're refunding the shipping”

Ticket reply

Hello,

We sincerely apologize for the delay with your order. It shipped yesterday, and you'll receive the tracking number by email today. We're also refunding your shipping costs.

02 · Snippets

Your frequent procedures, in one word

The same questions come up every day. Create a Snippet for each standard reply: say its keyword and the whole text is written. Then add the customer-specific details by voice.

Snippets included in the free version
With Speedy Flow Business, shared Snippets for the whole team

You say“return procedure”

Customer chatSnippet: return procedure

To return an item, sign in to your account, open “My orders” and choose “Return an item.” A prepaid label will be sent to you by email.

03 · Messaging

The right tone, in every channel

A formal email, a more direct WhatsApp message: assign a Speed to each app, and the same dictated text adapts on its own. Your product and plan names stay spelled right thanks to the Dictionary.

Dictionary: products, plans, internal acronyms
Fix a word once: Speedy Flow can remember it from then on

You say“yeah no problem, so your premium plan's been active since this morning, I mean, just let us know if you need anything”

WhatsAppSpeed: warm

Yes, no problem! Your Premium plan has been active since this morning. Just let us know if you need anything at all.

04 · International customers

Reply in your customer's language

Speedy Flow understands more than 50 languages, detected automatically. Dictate directly in Spanish, French or Arabic, or create a Transformation that translates your text before inserting it.

Switch languages as you speak: the text keeps up
Transformations: your own rewriting instructions

You say“I'll send you the tracking link tonight”

Customer chat

Te envío el enlace de seguimiento esta noche.

05 · Customer calls

Calls documented without effort

For a video call with a customer, Speedy Flow transcribes the conversation and writes the notes with the “Rendez-vous client” (Client meeting) template: context and needs, concerns, commitments made and action items. No bot joins the call.

Zoom, Google Meet, Teams, Webex, FaceTime, WhatsApp
Always let the customer know before you transcribe

Client meeting · Google Meet · 15 min

Sync issue

Commitments made

Update from the tech team within 48 hours [09:10]

Action items

Open a technical ticket — Sophie
Call the customer back on Thursday — Sophie

Why Speedy Flow

Built for high-volume days

More tickets handled

Dictating is about five times faster than typing. You spend more time on the solution than on the keyboard.

Consistent replies

Snippets keep the same procedures, worded the same way, every time.

A tone you control

Speeds and Transformations keep your tone professional, even at the end of the day.

More than 50 languages

Detected automatically, even when mixed in one sentence.

Team vocabulary

With Speedy Flow Business, the Dictionary and Snippets are shared with every member.

Customer data protected

History stays on your Mac, audio is encrypted for transcription only, and it's never sold or used to train models.

FAQ

Questions from support teams

Does it work in our ticketing tool?

Yes, if you can type text in it. Speedy Flow inserts your dictated text wherever your cursor is, in any app or web page.

What's a Snippet?

A keyword that inserts a full block of text. Say “return procedure” and the whole procedure is written. Snippets are included in the free version.

Does Speedy Flow read our customers' messages?

No. Speedy Flow doesn't read what's on your screen. No one listens to your voice or reads your texts, and your history stays on your Mac.

Can we share standard replies across the team?

Yes, with Speedy Flow Business: the team Dictionary and Snippets are shared with every member. The team plan is coming soon: discover Business or write to us.

How much does it cost?

The free version includes 4,000 words per month. Pro unlocks unlimited words, Speeds and Transformations. See pricing.

All questions →

Go further

Your customers are waiting. Reply by voice

Install Speedy Flow on your Mac in a minute. Free to start, Pro whenever you want.