Download
Dictation Meeting notes Business Pricing What's new

Terms and policies · Refund policy

Love it or get your money back

14 days to change your mind about your first subscription, no questions asked, whatever payment method you used.

Updated October 2, 2026

The essentials

14-day money-back guarantee

Your first Pro subscription is refunded in full if you ask within 14 days, no questions asked.

Cancel at no cost

You can stop whenever you like: your subscription runs until the end of the paid period, then ends.

Billing error? Refunded

A double charge or a mistake on our side is refunded in full, whenever it happened.

Refunded within 14 days

To the payment method you used (card, PayPal or Mobile Money), as soon as the request is approved.

1. A digital service

Speedy Flow is software and an online service: there is no physical product to send back. This policy therefore describes the cases in which a payment is refunded. It is part of the terms of sale and adds to the rights the law of your country gives you, never reducing them.

2. 14-day money-back guarantee

For a first subscription to the Pro plan, monthly or annual, you can request a full refund within 14 days of payment, wherever you live and without having to give a reason. This commercial goodwill gesture is in addition to the statutory right of withdrawal; it does not replace it.

The period starts on the date of the first payment, even if you had already enjoyed free months from the referral program before subscribing.

3. After 14 days

  • Monthly subscription: the current month is not refunded. You cancel, and the following month is not billed.
  • Annual subscription: the current year is not refunded, unless the law of your country requires it. You keep the Pro plan until the end of the paid year, with no renewal.
  • Forgotten renewal: if you write to us within 7 days of an annual renewal you have not used, we refund it once, as a goodwill gesture.

4. Always refunded

  • A double charge or a billing error on our side.
  • A payment taken even though the subscription did not go through (for example, a Mobile Money payment that was confirmed but not registered).
  • A major service outage caused by us, lasting more than 72 consecutive hours. It entitles you to a credit or a refund proportional to the length of the interruption.
  • Any case in which the consumer protection law of your country requires a refund.

5. Free months from referrals

Months of Pro earned through the referral program, whether as the referee or as the referrer, are free. They are not refundable, not convertible into cash or credit, and not transferable to another account.

  • They do not reduce your 14-day right to a refund on your first paid subscription, and they are not deducted from the amount refunded.
  • If you request or receive a refund, the free months on your account are suspended as well.
  • The referrer is rewarded only when the referee subscribes to the paid Pro plan. If that subscription is refunded, the month the referrer earned through that referee is canceled.

6. Not refunded

To the extent permitted by law, we do not refund:

  • use that breaches the terms of use, in particular in the event of suspension for abuse or fraud;
  • repeated requests by the same person through several accounts or several subscriptions;
  • free months from the referral program (section 5);
  • fees charged by your bank, PayPal or your Mobile Money provider (currency exchange, commissions, transaction fees).

7. Refunds by payment method

Refunds are always made to the payment method used for the purchase:

  • Bank card: credited to the card that was charged. Depending on your bank, it may take a few extra business days to show up.
  • PayPal: credited to your PayPal account, usually soon after approval.
  • Mobile Money: sent back to the Mobile Money wallet that was charged, according to your provider's terms. If your provider does not allow a direct refund, we offer you another equivalent solution, at no cost to you.

Refunds are made in the currency of the payment. Any exchange rate difference applied by your bank or provider is beyond our control.

8. How to request a refund

  1. Write to [email protected] with your account email address and, if possible, the invoice number or transaction reference.
  2. We reply and approve the request.
  3. The refund is sent within 14 days to the payment method you used. How long it takes to show up then depends on your bank, PayPal or your provider.

9. After the refund

Once the subscription is refunded, your account goes back to the Free plan. The free months on your account are suspended as well (section 5). Your notes and history stay on your computer: nothing is deleted.

10. Questions

Unsure about a charge or a refund? Write to us: we reply within 30 days at most.